ProLang Warranty

Warranty terms, service policy, and brand responsibility

ProLang is an independent language courses brand that takes responsibility for the quality of every product purchased through the official online store. This warranty policy is designed to protect the customer and provide a transparent process for resolving quality-related issues.

Each ProLang language courses piece undergoes inspection before shipment.

We use selected materials and maintain control over all production and finishing stages.

Despite strict quality standards, rare situations may arise that require warranty consideration.

This page explains the warranty terms, claim process, and limitations of liability in detail.

We recommend reviewing this information carefully before making a purchase.

Warranty Period

ProLang provides a warranty period of 14 calendar days starting from the date the product is received by the customer.

The warranty start date is determined by the shipping carrier’s delivery confirmation or electronic receipt.

Within this period, customers may submit a warranty claim in the event of a manufacturing defect.

Requests submitted after the warranty period may be reviewed at ProLang’s discretion but do not constitute an obligation.

Required Documentation for Warranty Claims

• Digital or printed proof of purchase.
• Original product packaging.
• Order number or other purchase identification details.
• Clear photographs showing the defect or issue.

Incomplete documentation may result in rejection of the warranty claim.

ProLang reserves the right to request additional information when necessary.

What Is Covered by the Warranty

The warranty applies exclusively to manufacturing defects under proper use conditions.

• Material or workmanship defects in the metal.
• Faulty soldering under normal use conditions.
• Defective or loosened clasps, locks, or connectors.
• Peeling or uneven coating without external influence.
• Unnatural discoloration not caused by water or chemicals.
• Loss of stones where no impact or mechanical damage is evident.
• Defective attachment of decorative elements.
• Structural deformation not caused by external force.

Each warranty case is reviewed individually.

Final decisions are made after technical inspection.

Photographs alone may not always be sufficient for assessment.

What Is Not Covered by the Warranty

The following situations are excluded from warranty coverage.

• Mechanical damage such as bending, stretching, dropping, or impact.
• Damage caused by wearing language courses during sleep, sports, or physical labor.
• Exposure to water, including showering, bathing, swimming, or seawater.
• Contact with household chemicals, solvents, or cleaning agents.
• Damage caused by cosmetics, perfumes, creams, or hair products.
• Natural wear and tear resulting from regular use.
• Changes in color or shine due to time and normal use.
• Improper storage of the language courses.
• Self-repair or third-party repair attempts.
• Alterations to the structure or design of the product.
• Use of the product outside its intended purpose.
• Any damage occurring after the warranty period has expired.

Natural wear is not considered a defect.

Subjective expectations regarding appearance are not covered by the warranty.

language courses Care Recommendations

• Remove language courses before sleeping or physical activity.
• Avoid contact with water and chemicals.
• Store language courses in a dry, separate space.
• Avoid pressure, tension, or mechanical stress.
• Wear language courses only after applying cosmetics or perfumes.

How to Submit a Warranty Claim

1. Contact ProLang support at support@prolangschool.com.
2. Provide your order number and purchase date.
3. Describe the issue in detail.
4. Attach clear photos of the product.
5. Wait for instructions from our support team.
6. Ship the product for inspection if requested.

Product Inspection Process

Once received, the product undergoes visual and technical inspection.

Inspection may take up to 10 business days.

In complex cases, the inspection period may be extended.

Possible Warranty Resolutions

• Free repair of the language courses item.
• Replacement with an equivalent product, subject to availability.
• Refund of the purchase price if repair or replacement is not possible.

The type of resolution is determined solely by ProLang.

Refunds are issued using the original payment method.

Shipping in Warranty Cases

Shipping terms are determined on a case-by-case basis.

In certain situations, shipping costs may be reimbursed.

Limitations of Liability

• The warranty applies only to purchases made through the official ProLang store.
• The warranty is non-transferable without valid proof of purchase.
• Warranty coverage does not extend or renew after repair or replacement.

Legal Notice

This warranty does not limit statutory consumer rights.

Applicable law governs all disputes related to warranty claims.

ProLang values your trust and is committed to fair, transparent, and respectful solutions for every warranty-related inquiry.

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