ProLang Satisfaction Guarantee

Quality guarantee, refund policy, and our commitment to your learning success

ProLang is an independent Spanish school that takes full responsibility for the quality of every course offered through our platform. This guarantee policy is designed to protect our students and provide a clear, transparent process for resolving any concerns related to course quality or the learning experience.

Every ProLang course is developed by qualified linguists and experienced language educators.

We carefully select our teachers, regularly review our curriculum, and maintain high standards for all learning materials.

Despite rigorous quality control, situations may occasionally arise where a student is not fully satisfied with their experience.

This page explains our satisfaction guarantee, the refund process, and the conditions that apply.

We recommend reviewing this information before enrolling in a course.

Satisfaction Guarantee Period

ProLang offers a 14-day satisfaction guarantee starting from the date of your first scheduled lesson.

The guarantee period begins on the date confirmed in your enrollment email or student dashboard.

Within this period, students may request a full refund if they are not satisfied with the quality of instruction, materials, or overall learning experience.

Requests submitted after the guarantee period may be reviewed at ProLang's discretion but are not guaranteed.

Information Required for Refund Requests

• Enrollment confirmation or payment receipt.
• Your student account email address or student ID.
• Course name and the name of your assigned teacher.
• A clear description of the issue or reason for dissatisfaction.

Incomplete information may delay the processing of your request.

ProLang reserves the right to request additional details when necessary.

What Our Guarantee Covers

ProLang guarantees the following aspects of your learning experience.

• Teacher qualifications: all instructors hold relevant certifications and teaching experience.
• Curriculum quality: courses follow a structured, level-appropriate syllabus.
• Learning materials: all provided textbooks, exercises, and digital resources meet professional standards.
• Progress tracking: regular assessments and feedback on student development.
• Class scheduling: lessons delivered at the agreed times and frequency.
• Platform access: reliable access to the online learning platform and all enrolled course content.
• Support availability: responsive student support for technical and academic questions.
• Teaching methodology: instruction aligned with modern, proven language teaching approaches.

Each case is reviewed individually by our student support team.

Final decisions are made after a thorough review of the circumstances.

We may ask you to attend a trial lesson with a different teacher before processing a refund.

What Is Not Covered

The following situations fall outside the scope of our satisfaction guarantee.

• Classes missed by the student without prior notice or valid reason.
• Schedule changes requested by the student after enrollment.
• Differences in personal learning pace or individual expectations about speed of progress.
• Failure to complete assigned homework, practice exercises, or recommended self-study.
• Technical issues on the student's side, such as internet connectivity or device problems.
• Dissatisfaction expressed after completing more than 50% of the purchased course.
• Requests based solely on change of personal circumstances unrelated to course quality.
• Group class dynamics or preferences for specific classmates.
• Refund requests submitted after the 14-day guarantee period has expired.

Learning outcomes depend significantly on individual effort and consistent participation.

Subjective expectations about fluency timelines are not grounds for a refund.

Tips for Getting the Most from Your Course

• Attend all scheduled lessons and arrive on time.
• Complete homework and practice exercises between classes.
• Communicate openly with your teacher about your goals and any difficulties.
• Use the provided learning materials and recommended resources regularly.
• Practice the language outside of class whenever possible.

How to Request a Refund or File a Complaint

1. Contact ProLang student support at prolangschoolesp@gmail.com.
2. Provide your enrollment details, including course name and student ID.
3. Describe the issue or reason for your dissatisfaction in detail.
4. Allow up to 3 business days for an initial response from our team.
5. Cooperate with any follow-up questions or proposed solutions.
6. If applicable, attend a trial lesson with an alternative teacher before a final decision is made.

Review Process

Once your request is received, our student support team will review all relevant details.

The review process typically takes up to 10 business days.

In complex cases, the review period may be extended, and you will be notified accordingly.

Possible Resolutions

• Reassignment to a different teacher or class group at no additional cost.
• Additional complimentary lessons to address specific concerns.
• Partial or full refund of the course fee, depending on the circumstances.
• Course credit that can be applied toward a future enrollment.

The type of resolution is determined by ProLang based on the specifics of each case.

Refunds are issued to the original payment method within 10 business days of approval.

Course Access During the Review

Students retain full access to their enrolled course and scheduled lessons while the review is in progress.

Access will not be suspended during the complaint or refund review process.

Limitations

• The guarantee applies only to courses purchased directly through the official ProLang website.
• The guarantee is non-transferable and applies only to the enrolled student.
• The guarantee period does not restart after a teacher reassignment or course adjustment.

Legal Notice

This guarantee does not limit statutory consumer rights under applicable law.

All disputes related to refunds or complaints are governed by the applicable legislation.

ProLang values your trust and is committed to providing fair, transparent, and respectful solutions for every student inquiry.

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